FAQ
freshCut is a mobile barber service that allows you to book professional barbers who come to your chosen location—home, office, or elsewhere—to give you a fresh haircut anytime, anywhere.
Simply download the freshCut app, select your preferred barber or style, choose your location and time, and confirm your haircut request. Your barber will arrive ready to serve you.
You can have your haircut at any location you choose, including your home, workplace, or any other address you provide. The barber will come directly to you.
While certification is not mandatory, all barbers on freshCut are carefully vetted based on their skills and experience to ensure professional and high-quality service. They also comply with hygiene and safety standards.
Barbers sanitize and disinfect all tools and equipment before each haircut. You can also confirm tool sanitization through the app before your service begins.
You can cancel or reschedule your haircut request via the app according to our cancellation policy. Fees may apply depending on timing; please check the terms for details.
Yes, freshCut allows you to add a tip for your barber during or after the service through the app.
If your barber is late or unable to attend, please contact freshCut customer support immediately via the app, and we’ll resolve the issue or arrange a refund.
freshCut is expanding rapidly and currently operates in major cities like Johannesburg, Cape Town, Durban, and Pretoria. Check the app for availability in your area.
If you’re a qualified barber interested in joining freshCut, you can apply via our website or app. We require proof of certification, compliance with hygiene standards, and registration with relevant authorities.